White Glove Service

The future of customer service is here now as we can offer a highly personalized, white-glove service to meet and exceed your expectations. Characterized by attention to detail, convenience, speed, and emotional fulfilment, this high standard of service offers products, solutions and services that are tailored to each of our customer’s specific and unique needs.

As premium providers of white glove services, our team here at True Path Audio have unrivalled capabilities to provide our customers with a wide range of options to suit their tastes and requirements from uncompromising high end analogue systems, to state-of-the-art digital audio. The question is, what is white glove service, and how can you benefit…

What does the white glove service include?

What does the white glove service include?

First we will ask you a few questions about your preferences, your musical tastes, budget and listening room.

Then, based on a clear understanding of your needs, we will put together a new system or system upgrade options for you. After a conversation to confirm we are on the right track we will bring everything over to your home and set it all up for you to enjoy.

Our experts have done the research and are ready to provide you with their advice; no need for endless reading of reviews and the time-consuming process of cross referencing and searching for elusive synergy. Let our experts do what they do best and guide you to through the process of upgrading or system building.

The Benefits

The Benefits

  • Peace of mind that you have the very best system available for your budget…based on our outstanding brand portfolio
  • No need to take time out to visit for demonstrations and auditions as we come to you!
  • Predetermined delivery slots & a phone call at least an hour before arrival
  • You have peace of mind that the system is compatible with your room acoustics
  • You get to ensure the aesthetics of the system work for you
  • We co-ordinate the delivery and provide a full installation service at no extra charge.

Leave all the heavy lifting to us.

We’re confident that what we bring will amaze you and if you feel you need to spend a few days with the system then you can extend and take the opportunity to enjoy an optional 7-day home trial…leaving you to sit back and enjoy the music!

After sales support

After sales support

The benefits of our white glove services don’t end there, as we provide full after sale support

  • We will visit and complete an annual system health check…for as long as you require where we will carry out a performance review and check your system settings and firmware etc
  • We will also perform a complimentary ‘end of warranty period’ system health check.

True Path Audio bring the benefits of white glove service to your door, throughout mainland UK and including the Isle of Mann & Channel Islands. We charge a fee for this service which is fully refunded in the form of a discount, when you make a purchase (minimum order value £5000), so you get all the benefits of a premium service, without the expense.

For a home trial we will require a refundable deposit. This deposit is fully refunded so long as the product(s) come back to us undamaged. This deposit may range from 25%-50% of the purchase price. A bank deposit is preferred so as not to incur fees.

By offering enhanced white glove services to a range of clients our team here at True Path Audio ensure a peerless customer experience from initial enquiry to installation and beyond. Our tailored and refined approach is sure to exceed your expectations with a personalised approach that will delight, no matter your unique requirements. To get an idea of precisely what we can do for you, simply get in touch with a member of our team to start discussing your options today.