Privacy Policy

Privacy Policy

We at True Path Audio Ltd (We) are committed to protecting your privacy and ensuring any transaction with our site is secure.

For the purpose of the Data Protection Act 1998, the data controller is True Path Audio Ltd of Unit 2, The Dutch Barn, Woodhayes, Honiton, Devon, EX14 4TP

Information we may collect from you:

As with all shopping sites, we need to collect certain personal information from you when you shop with us. These may include:

  • Your name, delivery and billing address
  • Your telephone number (so that we can contact you if there is a query on your order)
  • Email address (so that we can send you order confirmation and shipping updates, and offers – we will never share your email address with another party)
  • Cookie and related IT information such as IP addresses
  • Marketing information
  • Payment information

Security and Retention of your details

Our website is protected by the latest secure server technology to ensure your information is protected to the highest standards.

When you place an order you do this in a secure area of our site protected by technology which enables encryption of the data you provide and makes it virtually impossible for unauthorised parties to view.

(What technology is used, is it verified?)

If you purchase a service or product from us, we will keep your details on our systems for 7 years, in the event you submit any queries, we will keep your information for a year. Once this retention period is complete, your data will be removed from our systems and deleted confidentially.

Your rights

Under GDPR, you have the following rights when it comes to your data –

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

Third Parties

For the purpose of providing you with a service and/or product, essential details from your information may be passed to third parties, for example, delivery companies. If you do not wish for your information to be passed on, please contact us immediately.

Marketing

As a customer of True Path Audio, we will from time to time send you offers on products or services by e-mail which we think might be of interest.

If you would prefer not to receive any of these communications, please contact us on the details below.

Anonymous Access

You can access our website and browse our shop without disclosing your personal data by setting your browser to private browsing mode.